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Product Design Manager

Keller Williams

At Keller Williams, I led a full-scale UX/UI redesign that transformed our core product experience. By partnering across research, engineering, and design systems, we delivered a cleaner, more scalable interface that drove higher user engagement, faster task completion, and stronger lead generation.

Team Size

12

Users

120 M

Searches

371 M

Leads Generated

7 M

Team Size

12

Users

120 M

Searches

371 M

Leads Generated

6.3 M

My Initiatives

My Initiatives

UX and UI Overhaul
New Design System
A Redesigned Homepage
ADA Audit
Process Enhancements
New ios and Android Apps
A Compare Home Experience
Redesigned Property Page

Updates to App

Updates to App

We revamped our app to include home comparisons, virtual tours, higher-quality images, improved agent-buyer chat, and new homeownership features that help agents nurture leads well beyond the sale.

Updates to Web

Updates to Web

Our new landing page highlighted lifestyle photography and agent involvement to showcase our unique strengths. Updates included copy that positioned the agent as a key partner, an enhanced search experience featuring agent discovery, and a fresh photography style centered on the emotional reasons behind finding your new home.

Home Page

Home page

Property Detail Page

Property Detail Page

A New Design System

A New Design System

I co-led the redesign of our Experience Design System across web and mobile - modernizing visuals, improving accessibility, and creating a flexible component library. I also led the push to make our site ADA-compliant. Driving fixes for 1,000+ accessibility issues. I created checklists, training, and practical guidelines to help PMs, lawyers, engineers, and designers bake accessibility into their everyday work.

Impact

Impact

Our focus on enhancing the digital experience for homebuyers and sellers paid off. With design tools that simplified property search, agent connection, and the overall real estate journey, we saw a 20% increase in user engagement across key consumer-facing platforms and supported a 15% boost in lead conversion through improved UX flows. By prioritizing clarity, accessibility, and trust, we helped deliver intuitive experiences to millions of users navigating high-stakes decisions.

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